Though an overwhelmingly large amount of our customers love our products and often purchase from us again and again, occasionally something goes wrong and we are ready to make things right! We truly want you to love your Purrfect Fence! If you are unsatisfied because of an item defect or any other reason, please contact us as soon as possible (preferably within 5 business days) after receiving your order so we can resolve the issue to your satisfaction. Overall we will bend over backward to ensure you are absolutely delighted with your purchase, so let us prove it, and contact us if there is a problem!
Now, on to the fine print!
Conditions under which a Product may be returned for a refund:
- The return was initiated within 30 days of purchase.
- The Product is returned in the original packaging and all components of the product are included.
- The Product including all components is in new and unused condition.
- Due to the fact that our items are very large and heavy (therefore costly to ship), if your order shipped free, we will reduce the refund by the outbound shipping cost (the cost we incurred to ship it to you.)
- Any orders returned without contacting us first will be refunded at our discretion. If you send a return without contacting Purrfect Fence and we deem it unable to be credited, we will not re-send it to you. You can have it re-shipped but will be charged accordingly.
- You will be responsible for coordinating and paying for your own shipping costs for returning the items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping the item back to our facility will not be included in your refund.
- You should consider using a trackable shipping service and/or purchasing shipping insurance. We are unable to guarantee that your item will arrive as you intended.
- If the returned merchandise is not in a condition in which it can be resold, it will not be accepted, regardless of whether or not it had been approved over the phone. Also, please note that packages that have been heavily damaged during the return are not able to be accepted for a refund.
- Orders canceled before shipment are subject to a 5% credit card processing fee.
Process for a return:
- Call 888-280-4066 and inform the Purrfect Fence associate that you would like to make a return. You will then be given an RMA number, which needs to be clearly written on ALL PACKAGES. Please have the order number handy when you call.
- Once approved, we will send you an email with instructions on how to prepare your items for a return.
- Once the merchandise is received and inspected by Purrfect Fence, the customer will be notified of the return and the amount they will be refunded as well as 10% restocking and processing fees.